Effective Date: 25/07/2025
Last Updated: 25/07/2025
Quick Clinic (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you use our mobile application, website, or other related services (collectively, the “Service”). By using the Service, you consent to the practices described in this policy.
1. Scope of Policy
This Privacy Policy applies to all users of Quick Clinic, including patients, consultants (medical practitioners), and administrators. It governs the handling of personal, medical, and technical data collected through the platform.
2. Information We Collect
We collect the following types of information:
a. Personal Identification Information
- Full name
- Email address
- Phone number
- Gender
- Date of birth
- Location/address
b. Medical & Health Information
- Medical history
- Uploaded scans, prescriptions, or test results
- Symptoms and consultation notes
- Messages between patients and doctors
- Post-consultation records and prescriptions
c. Device & Usage Information
- IP address
- Device type and model
- Browser type
- Access times and pages viewed
- App usage behavior
d. Audio, Camera, and Media Files
We request access to certain device features to support essential app functionality:
- Microphone (RECORD_AUDIO): Required to enable voice communication during live consultations with healthcare professionals.
- Camera: Used to enable video calls during consultations and to allow users to capture and upload documents such as test results, prescriptions, or ID verification.
- File Uploads & Media Access: Users may upload medical reports, images, or identification documents directly from their device or via camera capture. This helps consultants better understand patients’ conditions and offer informed care.
We collect this data when users register, book appointments, send messages, or interact with the platform in any way.
3. How We Use Your Information
Your data is collected and used for the following purposes:
- To create and manage user accounts
- To match patients with suitable consultants
- To conduct and document medical consultations
- To facilitate secure messaging and file sharing
- To send alerts or notifications (e.g., appointment reminders)
- To comply with legal obligations or respond to legal requests
- To improve the functionality, security, and user experience of the platform
We do not use your data for unsolicited marketing purposes or sell it to third parties.
4. Legal Basis for Processing (Nigeria & International Users)
We process your information on the basis of:
- Consent: You provide clear permission for data use when registering or consulting.
- Contract: Processing is necessary to fulfill services agreed upon in our Terms of Service.
- Legal obligation: Compliance with medical regulations, reporting, or court directives.
- Legitimate interest: To improve service delivery and detect fraud or abuse.
5. Data Storage and Security
We use strong administrative, technical, and physical security measures to protect your data. This includes:
- End-to-end encryption for messages and consultations
- Secure cloud storage and encrypted backups
- Role-based access controls for doctors and staff
- Firewalls and intrusion detection systems
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Data Sharing and Disclosure
We only share your data:
- With verified consultants involved in your care
- With third-party service providers (e.g., cloud storage) under strict confidentiality
- In response to court orders or regulatory obligations
- With your consent, if you choose to share reports externally
We do not sell or rent user data to advertisers, marketers, or any unrelated third parties.
7. Your Rights
As a user, you have the right to:
- Access and request a copy of your personal data
- Correct or update inaccurate or incomplete data
- Delete your account and associated data (subject to medical retention laws)
- Object to certain types of data processing
- Withdraw consent at any time (which may limit use of the service)
To exercise any of these rights, please email: privacy@quickclinic.ng
8. Children’s Privacy
Quick Clinic is not intended for children under the age of 13 without parental or guardian supervision. If we become aware that we’ve collected data from a child without appropriate consent, we will delete such information promptly.
9. Cookies and Tracking Technologies
Our platform may use cookies or similar tracking technologies to:
- Remember user preferences
- Analyze usage patterns
- Enhance security and session performance
You may disable cookies through your browser settings, but doing so may limit some platform functionalities.
10. Third-Party Links and Services
Quick Clinic may contain links to external websites or services (e.g., payment gateways, pharmacy services). We are not responsible for the privacy practices or content of such third parties. Please review their policies before use.
11. International Data Transfers
Although Quick Clinic operates primarily in Nigeria, some data may be processed or stored on servers located outside the country (e.g., encrypted cloud backups). We ensure that such data is protected according to industry-standard security protocols and privacy laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or platform features. Any changes will be communicated via email or in-app notification. Continued use of the Service after such changes constitutes your agreement to the updated terms.
13. Contact Information
For any privacy-related inquiries, please contact:
Email: privacy@quickclinic.ng
Support: support@quickclinic.ng
Phone:09036679998
